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Frequently Asked Questions


Click the any of the following links for more information.

 

Do You Have a Printed Catalog?

 

Do You Wholesale Any of Your Products?

Is Your Site Secure?

 

I Accidentally Entered a Wrong Shipping Address. How Do I Correct This?

What Credit Cards Do You Accept?

 

What is Your Return Policy?

Do You Submit My Personal Information to Third-Party Mailing Lists?

 

Do You Take Orders by Phone?

Will I Be Charged Sales Tax?

 

How Do I Contact You if I Have Questions?

How Quickly Do You Ship Orders?

 

Can I Cancel an Order?

I Did Not Receive an Email Confirmation or an Email Order Status Update of My Order.

 

Do You Offer Gift Certicificates?

What Type of Specials or Customer Discount Programs Do You Offer?

 

Do You Offer the Lowest Prices For Your Products?

I'm Having Trouble Checking Out. The Items I Add to My Shopping Cart Dissapear.

 

How Do I Claim RCG Bucks or a Coupon?

Do You Offer Volume Discounting?

 

How Are Your Payments Processed When Using a Credit Card vs. a Debit Card?

What are Preorder Items?

 

Do You Charge Me Before My Items Ship?

I'm Sending a Gift, How Will You Package My Shipment?

 

Why Am I Being Charged a $25.00 Shipping Fee?

What Does Dealer Exclusive or Platinum Piece Mean?

 

I Didn't Receive Any Email Confirming My Order. Why?

Rock Creek Gifts Website Disclaimer

   

 

 


  • Do You Have a Printed Catalog?

We do not offer a printed catalog because our products change frequently. Our website offers the most up-to-date product selection available.

  • Is Your Site Secure?
  • What Credit Cards Do You Accept?

We accept four major credit cards: Visa, Mastercard, American Express and Discover.

  • Do You Submit My Personal Information to Third-Party Mailing Lists?

  • Will I Be Charged Sales Tax?

If you live in the state of Virginia, you will be charged Virginia sales tax. All other U.S. states are not subject to sales tax.

  • How Quickly Do You Ship Orders?

Your orders are important to us. Whether your sending a birthday gift, a christmas present, or just a few things for yourself, we want to ensure that your items arrive at their destination in the shortest amount of time. That's why we created the Shipping Guarantee. We guarantee your order will ship within 24 business hours, or your shipping fee is free! We even strive to ship our orders the same day they are received!

 

Business days are Monday through Friday, excluding holidays. Shipping guarantees apply to in-stock items only. You will be notified within 24 business hours if the items you have purchased are out of stock. If there are questions or issues concerning your order that require your response, the 24 business hour shipping guarantee may not apply.

 

  • I Did Not Receive an Email Confirmation or an Email Order Status Update of My Order.

 

  • What Type of Specials or Customer Discount Programs Do You Offer?

Customer Loyalty Program - Earn RCG Bucks!

Low Price Guarantee

Shipping Guarantee - Ships Within 24 Business Hours, or Your Shipping is Free!

Live Customer Assistance using Live Assistance

Monthly Newsletters With Specials - Click on this month's Newsletter link in the Education Menu. To recieve our newseltters, click the Subscribe Now link in the Education Menu.

Ongoing Specials on our Specials Page

 

  • Do You Offer Volume Discounting?

  • Do You Wholesale Any of Your Products?

  • I Accidentally Entered a Wrong Shipping Address. How Do I Correct This?

  • What is Your Return Policy?

If an item arrives broken, or we shipped you the incorrect item, we will replace it or offer you a store credit. Please email us immediately to let us know of any merchandise problems. Please keep all of the packaging material. If the broken or incorrectly shipped item needs to be returned, we will pay for the item to be returned to us. We will provide you with postage and mailing information. Please do not return any items until you receive authorization from us. We will not pay for shipping unless you have prior approval.

 

If you are not satisfied with an item, please return it to us for a refund of the merchandise cost (return shipping costs cannot be refunded, and a restocking fee will be applied). A restocking fee of either 10% of your order, or $7.50 will be charged, whichever is greater. We will refund the merchandise costs for any unused items returned in like new condition with the original packaging within 30 days (all Chamilia items must be returned within 14 days) of the purchase date. We refund to the credit card originally used to make the purchase. Our products are high-quality, so this should seldom be an issue. For more information, please click the Live Assistance button at the top of any Rock Creek Gifts web page to speak online with a representative or leave a message if one is not currently available.

 

  • Do You Take Orders by Phone?

Yes, we do! However the quickest and most efficient way to place your order is through our secure checkout on our website. If you'd like to place your order via the phone, please call us at (540) 479-6472. If you need immediate assistance, or have questions with your order status, you can chat with us live by clicking the Live Assistance button at the top of any web page.

  • How Do I Contact You if I Have Questions?

  • Can I Cancel an Order?

  • Do You Offer Gift Certificates?

  • Do You Offer the Lowest Prices For Your Products?
  • I'm Having Trouble Checking Out. The Items I Add to My Shopping Cart Dissapear.

  • How Do I Claim RCG Bucks or Coupons?
  • How Are Your Payments Processed When Using a Credit Card vs. a Debit Card?
  • Why Am I Being Charged a $25.00 Shipping Fee?
  • What Are Preorder Items?
  • I'm Sending a Gift, How Will You Package My Shipment?
  • Do You Charge Me Before My Items Ship?
  • What Does Dealer Exclusive or Platinum Piece Mean?
  • I Didn't Receive An Email Confirming My Order. Why?
  • Rock Creek Gifts Website Disclaimer

    Prices and availability of products are subject to change without notice. Errors will be corrected where discovered, and Rock Creek Gifts reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Rock Creek Gifts will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

 

Questions? Contact Us

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