About Rock Creek Gifts

Welcome to Rock Creek Gifts.com! We are a small, family-owned business in the historic downtown district of Wake Forest, N.C. We are located in The Cotton Company building at 306 South White Street, in Wake Forest, NC 27587. You can reach us by clicking the Live Assistance button at the top of any web page, or you can click the Email Us link to send us an email (located in the Education menu to the left of any page). We try our best to respond to all questions within 24 business hours, however most of the time we respond within a couple hours or less!

We hand-pick our products for their quality and uniqueness, and try to offer the best customer service possible (read our Customer Testimonials). Part of our service involves quick, reliable, and carefully packaged shipments, prompt replies to your questions, and the lowest prices available.

We are an authorized Platinum dealer for Demdaco (manufacturer for Willow Tree & other fine products), which means that we carry the entire Willow Tree line, including some exclusive pieces you may not have seen before! We are also an authorized dealer with Soybasics (manufacturer for Beanpod soy candles), and we carry every available fragrance in eight ideal sizes. And as an authorized dealer for Chamilia's fine charm/bead jewelry, we carry every bead that Chamilia manufacturers, including preorder beads that ensure earliest delivery of the latest releases! We also provide you with answers to your questions about Chamilia's products, such as maintenance, compatibility, bead appearance, and the functionality of various beads. We have a relationship with all our manufacturers for every product we carry in our store and on our website. This is very important to us because this allows us to better serve you, our customer, which makes your shopping fun, safe and worry-free!

Here are a few of the programs and services we offer to all our customers:

Low Price Guarantee

Be assured you're receiving the lowest possible price on the Internet with our Low Price Guarantee. Refer to our Low Price Guarantee page for details.

 

Free Shipping Offer

If you order $65.00 or over from Rock Creek Gifts.com, you'll receive free shipping! All orders under $65.00 are a flat $7.50 fee to anywhere in the continental U.S.

 

Customer Loyalty Program - RCG Bucks

We value our loyal customers! This program allows you to earn RCG (Rock Creek Gifts) Bucks on every purchase towards Rock Creek Gifts merchandise. Redeem your RCG Bucks for discounts before checking out. You can earn up to 15% of your order in RCG Bucks! Learn more on our RCG Bucks page.

 

Live Assistance

Part of our excellent customer service includes our Live Assistance feature. Chat with a Rock Creek Gifts customer service representative securely online using the Live Assistance button located at the top of every page. This provides you with immediate answers to your questions about products or online issues. You'll find that our product experts can offer excellent suggestions for finding that perfect gift! If our representatives are unavailable, you have the option to leave an email message and we'll respond as soon as possible!

 

Monthly E-Newsletter

Recieve advance notice on specials before the general public with our RCG monthly newsletter. Keep up-to-date with the latest lines, sales, and other interesting information about our products and services. You can sign up for our newsletters now by clicking on the Subscribe Now link in the Education Menu on any page.

 

Secure Checkout

Rock Creek Gifts website works in conjuction with Yahoo! Merchant to bring you the most up-to-date encryption technology for processing online transactions. This technology provides you with a secure website environment to process your orders. Yahoo is recognized throughout the world as a leader in Internet search engine and website technology.

 

Easy Website Navigation

We strive to create the most user-friendly website on the Internet! We know it's aggravating when you can't find the information or product you're looking for. This is a sure-fire way of losing you as a customer, and we want to make sure that your experience with us is fun and easy. We encourage your comments and suggestions on helping us make a better website. Please email us or click the Live Assistance button to chat with us securely online.

 

Gift Wrapping

When you send a gift, we top your package with appropriate seasonal colored gift tissue, along with your gift message. If you purchased one of our Greeting Cards, your gift message will be included in your greeting card within the greeting card envelope. For more information on our gift wrapping, refer to our Gift Wrapping page.

 

We hope you enjoy your browsing through our wide selection of products, and we look forward to serving you!

Kim & Chad, owners