What Is Your Return Policy?
If an item arrives broken, or we shipped you the incorrect item, we will replace it, or offer you a store credit. Please email us immediately to let us know of any merchandise problems. Please keep all of the packaging material. If the broken or incorrectly shipped item needs to be returned, we will pay for the item to be returned to us. We will provide you with postage and mailing information. Please do not return any items until you receive authorization from us. We will not pay for shipping (if you are eligible to receive it) unless you have prior approval.
If you are not satisfied with an item, please return it to us for a refund of the merchandise cost (return shipping costs cannot be refunded, and a restocking fee will be applied). A restocking fee of either 10% of your order, or $7.50 will be charged, whichever is greater. We will refund the merchandise costs for any unused items returned in like new condition with the original packaging within 30 days (all Chamilia items must be returned within 14 days) of the purchase date. We refund to the credit card originally used to make the purchase. Our products are high-quality, so this should seldom be an issue. For more information, please click the Live Assistance button at the top of any Rock Creek Gifts web page to speak online with a representative or leave a message if one is not currently available.
Make sure you pack your items well so they do not break during transit. We only accept returns for purchases made from www.rockcreekgifts.com. Please supply the order number and the purchaser's name in your return package so that we can verify proof of purchase, and refund the appropriate credit card.